THE GRIP GUYS – PRIVACY POLICY

​

At The Grip Guys (“The Grip Guys,” “we,” “our,” or “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our services, book appointments, interact with our social media, submit forms, or otherwise communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or provide us with your information.

1. Information We Collect

We may collect the following categories of information:

Personal Information You Provide

When you interact with The Grip Guys, we may collect:

• Name

• Email address

• Phone number

• Billing address

• Service address

• Appointment details

• Franchise inquiry information

• Payment information

• Social media usernames

• Photos or videos you voluntarily submit

• Customer reviews, comments, or feedback

• Any other information you voluntarily provide

Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Website usage activity

• Pages visited

• Time spent on pages

• Referral links

• Cookies and tracking data

2. How We Collect Information

We collect information:

• directly from you;

• automatically through cookies and analytics tools;

• through booking forms;

• through social media interactions;

• through email or SMS communications;

• and through third-party service providers.

3. How We Use Your Information

We may use your information to:

• Schedule and manage appointments

• Provide mobile golf grip services

• Process payments

• Respond to inquiries

• Send appointment reminders

• Send customer service communications

• Provide marketing and promotional materials

• Improve our website and services

• Analyze website traffic and customer behavior

• Maintain security and fraud prevention

• Manage franchise or licensing inquiries

• Feature customer-submitted reviews or media

• Comply with legal obligations

4. SMS and Marketing Communications

By submitting your phone number or email address, you consent to receive communications from The Grip Guys, which may include:

• appointment confirmations;

• scheduling updates;

• promotional offers;

• marketing messages;

• reminders;

• and customer support communications.

Message and data rates may apply.

You may opt out of promotional text messages at any time by replying STOP.

You may unsubscribe from marketing emails using the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may still send transactional or service-related communications.

5. Cookies and Analytics

Our website may use:

• cookies;

• pixels;

• web beacons;

• analytics tools;

• and similar technologies.

These tools help us:

• improve website functionality;

• understand visitor behavior;

• measure advertising performance;

• and enhance user experience.

We may use third-party analytics providers such as:

• Google Analytics

• Meta/Facebook Pixel

• TikTok Pixel

• advertising and remarketing platforms

You may disable cookies through your browser settings; however, certain website features may not function properly.

6. Sharing of Information

We may share your information with:

• payment processors;

• website hosting providers;

• scheduling software providers;

• marketing and analytics providers;

• customer support providers;

• legal or accounting professionals;

• business partners or affiliates;

• and government or law enforcement authorities when legally required.

We do NOT sell your personal information for monetary compensation.

7. Social Media and User Content

If you:

• tag The Grip Guys;

• submit photos or videos;

• leave reviews;

• comment on our content;

• or otherwise interact publicly with our brand,

you grant us permission to repost, display, or use such content for promotional, advertising, and marketing purposes unless otherwise requested.

8. Data Security

We implement reasonable security measures designed to protect your information.

However, no internet transmission or electronic storage system is 100% secure. We cannot guarantee absolute security.

You are responsible for protecting your own devices, passwords, and account information.

9. Third-Party Links

Our website or social media may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

Please review their privacy policies separately.

10. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child under 13 without parental consent, we will take reasonable steps to delete it.

11. Franchise and Licensing Inquiries

Information submitted through franchise or licensing inquiry forms may be used to:

• evaluate opportunities;

• contact prospective operators;

• provide updates;

• and discuss future business opportunities.

Submission of an inquiry does not guarantee approval, partnership, territory rights, or future business relationships.

12. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:

• request access to personal information;

• request deletion of personal information;

• request correction of inaccurate information;

• opt out of certain data sharing practices;

• and receive equal service regardless of exercising privacy rights.

To exercise your rights, contact us using the information below.

13. Additional State Privacy Rights

Residents of certain states, including Connecticut, Colorado, Texas, Virginia, Utah, Oregon, and others, may have additional privacy rights under applicable law.

These rights may include:

• access;

• correction;

• deletion;

• portability;

• and opt-out rights.

Requests may be submitted using the contact information below.

14. Data Retention

We retain personal information only as long as reasonably necessary:

• to provide services;

• comply with legal obligations;

• resolve disputes;

• enforce agreements;

• and maintain business operations.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective immediately upon posting to our website.

Your continued use of the website constitutes acceptance of any updated policy.

16. Contact Us

If you have questions regarding this Privacy Policy or your information, please contact:

The Grip Guys
Email: sales@thegripguys.com
Website: www.thegripguys.com