THE GRIP GUYS – TERMS OF USE

Welcome to The Grip Guys website (“Website”), operated by The Grip Guys and its affiliates (“The Grip Guys,” “we,” “us,” or “our”).

These Terms of Use (“Terms”) govern your access to and use of our Website, online booking tools, digital content, social media interactions, forms, messaging services, and any related online services provided by The Grip Guys.

By accessing or using this Website, submitting a form, booking services, or otherwise interacting with our online platforms, you agree to these Terms of Use and our Privacy Policy. If you do not agree to these Terms, please do not use the Website.

PLEASE READ THESE TERMS CAREFULLY. THESE TERMS CONTAIN IMPORTANT INFORMATION REGARDING LIMITATIONS OF LIABILITY, DISCLAIMERS, AND DISPUTE RESOLUTION, INCLUDING BINDING ARBITRATION AND CLASS ACTION WAIVERS.

1. Eligibility

By using this Website, you represent and warrant that:

• You are at least 18 years old;

• You reside in the United States;

• You are legally capable of entering into binding agreements; and

• You will use the Website in compliance with all applicable laws and regulations.

We reserve the right to refuse service, terminate access, or restrict use of the Website at our sole discretion.

2. Services

The Grip Guys provides mobile golf club grip replacement services, golf-related products, educational content, booking services, franchise/licensing inquiry information, and related services.

Information presented on the Website is for general informational purposes only and may change without notice.

Submission of a franchise inquiry or contact form does not guarantee approval, availability, partnership, territory rights, or future business opportunities.

3. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your information.

By using the Website, you consent to our data collection and communication practices as described in the Privacy Policy.

4. Permitted Use

You may use the Website only for lawful purposes and in accordance with these Terms.

You agree NOT to:

• Violate any federal, state, or local laws;

• Attempt unauthorized access to our systems;

• Use bots, scrapers, or automated tools;

• Upload malicious software or harmful code;

• Interfere with Website performance or security;

• Copy, reproduce, or exploit Website content without permission;

• Misrepresent yourself or impersonate The Grip Guys or its affiliates;

• Use our branding, logos, trademarks, media, or content without written authorization.

5. Intellectual Property

All Website content, including but not limited to:

• logos

• graphics

• videos

• photos

• text

• designs

• slogans

• service marks

• branding

• layouts

• social media content

are owned by or licensed to The Grip Guys and protected under applicable intellectual property laws.

“Get a grip without the trip” and all related branding elements are proprietary to The Grip Guys.

No portion of the Website may be copied, reproduced, distributed, modified, or used commercially without our prior written consent.

6. Online Bookings and Appointments

Appointment times requested through the Website are subject to confirmation and availability.

The Grip Guys reserves the right to:

• reschedule appointments;

• decline service requests;

• refuse service;

• modify pricing;

• cancel bookings due to weather, safety, equipment, travel, or operational limitations.

Customers are responsible for verifying service details and ensuring access to golf clubs and service locations.

7. Product and Service Disclaimer

The Grip Guys makes reasonable efforts to provide accurate product and service information; however, we do not guarantee:

• product availability;

• pricing accuracy;

• color accuracy;

• compatibility;

• uninterrupted Website access;

• or error-free information.

Golf grip performance, comfort, feel, and durability may vary based on user preference, playing conditions, installation, and maintenance.

8. Communications Consent

By submitting your phone number, email address, or contact information, you consent to receive communications from The Grip Guys, including:

• appointment confirmations;

• reminders;

• marketing messages;

• promotional offers;

• customer service communications;

• and franchise/licensing updates.

Message and data rates may apply.

You may opt out of promotional communications at any time by following unsubscribe instructions or replying STOP to text communications where applicable.

9. Social Media and User Content

If you submit reviews, photos, videos, testimonials, tags, comments, or social media content involving The Grip Guys, you grant us a non-exclusive, royalty-free, worldwide license to repost, display, market, modify, and use such content for promotional and business purposes.

You represent that:

• you own the content or have permission to share it;

• the content does not violate third-party rights;

• and the content is not defamatory, unlawful, or misleading.

We reserve the right to remove content at our discretion.

10. Franchise and Licensing Inquiries

Information related to franchise, licensing, territory, or business opportunities is provided for informational purposes only.

Nothing on this Website constitutes:

• a binding franchise offer;

• a guarantee of earnings;

• a guarantee of territory rights;

• or a guarantee of business success.

Any future franchise or licensing opportunities may be subject to separate agreements, disclosures, approvals, legal requirements, and applicable state and federal laws.

11. Third-Party Links

The Website may contain links to third-party websites or services.

The Grip Guys is not responsible for:

• third-party content;

• privacy practices;

• availability;

• products;

• or services provided by third parties.

Accessing third-party websites is at your own risk.

12. Disclaimer of Warranties

THIS WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE FULLEST EXTENT PERMITTED BY LAW, THE GRIP GUYS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY;

• FITNESS FOR A PARTICULAR PURPOSE;

• NON-INFRINGEMENT;

• ACCURACY;

• SECURITY;

• AND AVAILABILITY.

WE DO NOT GUARANTEE THAT:

• THE WEBSITE WILL BE ERROR-FREE;

• ACCESS WILL BE UNINTERRUPTED;

• OR THAT THE WEBSITE WILL BE FREE OF VIRUSES OR HARMFUL COMPONENTS.

YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE GRIP GUYS SHALL NOT BE LIABLE FOR:

• INDIRECT DAMAGES;

• INCIDENTAL DAMAGES;

• CONSEQUENTIAL DAMAGES;

• LOST PROFITS;

• LOSS OF DATA;

• BUSINESS INTERRUPTION;

• OR ANY DAMAGES ARISING FROM USE OF THE WEBSITE OR SERVICES.

OUR MAXIMUM LIABILITY SHALL NOT EXCEED THE AMOUNT PAID TO THE GRIP GUYS FOR SERVICES IN THE PREVIOUS THREE (3) MONTHS OR $100, WHICHEVER IS GREATER.

14. Indemnification

You agree to defend, indemnify, and hold harmless The Grip Guys, its affiliates, employees, contractors, licensors, and partners from any claims, liabilities, damages, expenses, or legal fees arising from:

• your use of the Website;

• your violation of these Terms;

• your misuse of services;

• or your infringement of any rights.

15. Governing Law

These Terms shall be governed by the laws of the State of Connecticut, without regard to conflict of law principles.

16. Dispute Resolution and Arbitration

Any dispute arising from these Terms or your use of the Website shall be resolved through binding arbitration in the State of Connecticut.

You agree to waive:

• the right to trial by jury;

• participation in class actions;

• and participation in representative proceedings.

Arbitration shall be conducted individually and governed by applicable arbitration rules.

17. Termination

We reserve the right to suspend, terminate, or restrict access to the Website or services at any time without notice for any reason.

18. Changes to Terms

The Grip Guys may update or modify these Terms at any time.

Changes become effective immediately upon posting to the Website.

Continued use of the Website constitutes acceptance of updated Terms.

19. Contact Information

For questions regarding these Terms of Use, please contact:

The Grip Guys
Email: sales@thegripguys.com
Website: www.thegripguys.com